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Communicate More Effectively with Customer Service Training Videos

Customer Service Training Videos

Communicate More Effectively with Customer Service Training Videos

Mastery Training Services offers customer service training videos that teach your CSRs how to effectively and politely communicate with customers. Reps learn how to proactively address a customer's needs to promote a positive perception of your company.

In today's digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Handling an angry customer with grace and confidence is far from intuitive, and companies simply cannot afford to give customer service training to employees on-the-job. The stakes are high, so every customer-facing employee must have initial and ongoing training to represent their company in a positive light.

Course Listing by Topic: Occupational Skills: Customer Service

Single play retail price is listed, contact us for employer pricing.

Title Product ID Microlearning Single Play
Retail Price
A Positive Response To Customers In 1 Minute lplnprtc_m_vod Yes Buy $3.95
Abusive Customers lplnacus_vod Buy $11.95
Abusive Customers In 1 Minute lplnabcu_m_vod Yes Buy $3.95
Acknowledge Customer Contact In 1 Minute lplnacci_m_vod Yes Buy $3.95
Adding Value In 1 Minute lplnaval_m_vod Yes Buy $3.95
Advanced Customer Service lplnacse_vod Buy $11.95
Advanced Difficult Customer Techniques lplnadcu_vod Buy $11.95
Answering The Telephone lplnatel_vod Buy $11.95
Apologizing For Delays In 1 Minute lplnadel_m_vod Yes Buy $3.95
Avoiding Escalations In 1 Minute lplnaesc_m_vod Yes Buy $3.95
Award Winning Social Media Interactions lplnawsm_vod Buy $11.95
Award Winning Telephone Techniques Part 1 lplnawt1_vod Buy $11.95
Award Winning Telephone Techniques Part 2 lplnawt2_vod Buy $11.95
Bad News, Good News In 1 Minute lplnbngn_m_vod Yes Buy $3.95
Being World Class In Your Field lplnbwci_vod Buy $11.95
Business Power Skills: Customer Service tquebpsc_vod Buy $11.95
Call Evaluations In 1 Minute lplnceva_m_vod Yes Buy $3.95
Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute lplncucs_m_vod Yes Buy $3.95
Collecting Debt In 1 Minute lplncode_m_vod Yes Buy $3.95
Complaint Handling lplnchan_vod Buy $11.95
Contact Center: Beyond The Metrics tjhcccbm_vod Buy $24.95
Contact Center: Speaking The Language tjhcccsl_vod Buy $24.95
Coping Under Fire On The Front Line In 1 Minute lplncuff_m_vod Yes Buy $3.95
Customer Effort In 1 Minute lplnceff_m_vod Yes Buy $3.95
Customer Retention lplncret_vod Buy $11.95
Customer Service tjhccser1_vod Buy $24.95
Customer Service - Acknowledge Every Customer at30csae_vod Yes Buy $4.95
Customer Service - Act To Solve Problems at30csat_vod Yes Buy $4.95
Customer Service - Are You With Me? at30csay_vod Yes Buy $4.95
Customer Service - Cutting Corners at30cscc_vod Yes Buy $4.95
Customer Service - I'm Right, You're Wrong at30csir_vod Yes Buy $4.95
Customer Service - It's Not My Problem at30csin_vod Yes Buy $4.95
Customer Service - Listen To Your Customers at30cslt_vod Yes Buy $4.95
Customer Service - Observe The Difference In Every Customer at30csod_vod Yes Buy $4.95
Customer Service - Service Delayed Is Service Denied at30cssd_vod Yes Buy $4.95
Customer Service - The Invisible Customer at30csic_vod Yes Buy $4.95
Customer Service Excellence lplncsex_vod Buy $11.95
Customer Service Gone Viral at30csgv_vod Buy $30.95
Customer Service in Government: Think Like the Customer crmlcsig_vod Buy $24.95
Customer Service Recovery (HEARD) In 1 Minute lplncsre_m_vod Yes Buy $3.95
Customer Service Skills for Patient Satisfaction crmlcssp_vod Buy $30.95
Customer Service Tip - C.A.R.P. In 1 Minute lplncstc_m_vod Yes Buy $3.95
Customer Service: Communication psplcsco_vod Buy $11.95
Customer Service: Difficult Customers psplcsdc_vod Buy $11.95
Customer Service: How to Excel psplcsht_vod Buy $11.95
Customer Service: Make It Easy! at30csme_vod Buy $30.95
Customer Service: Reasons To Excel psplcsrt_vod Buy $11.95
Customer Service: Skills Required psplcssr_vod Buy $11.95
Customer Win Back Techniques lplncwba_vod Buy $11.95
Dealing With A Silent Colleague Or Customer In 1 Minute lplndwsc_m_vod Yes Buy $3.95
Dealing With Know-It-All Customers In 1 Minute lplndwkc_m_vod Yes Buy $3.95
Dealing With Non-Stop Talking Customers In 1 Minute lplndwnt_m_vod Yes Buy $3.95
Dealing With Rude People In 1 Minute lplndwrp_m_vod Yes Buy $3.95
Defusing Anger (CALM) In 1 Minute lplndaca_m_vod Yes Buy $3.95
Defusing Angry Customers In 1 Minute lplndacu_m_vod Yes Buy $3.95
Difficult Customer Types lplndcty_vod Buy $11.95
Emotional Clients And Colleagues lplnecco_vod Buy $11.95
Employee Motivation: Leading And Motivating Call Center Teams tqueemlc_vod Buy $11.95
ESOL - English As A 2nd Language In 1 Minute lplnesol_m_vod Yes Buy $3.95
First Contact Resolution lplnfcre_vod Buy $11.95
Fix The Customer First lplnfcfi_vod Buy $11.95
Funnel Questions In 1 Minute lplnfque_m_vod Yes Buy $3.95
Great Customer Service Tips In 1 Minute lplngcst_m_vod Yes Buy $3.95
Handling Difficult Customers (LAST) In 1 Minute lplnhadc_m_vod Yes Buy $3.95
How To Say No Nicely To A Customer In 1 Minute lplnhtsc_m_vod Yes Buy $3.95
Identifying Customer Types tjhcicty_vod Buy $24.95
Improving Customer Rapport tqueicra_vod Buy $11.95
Indifference In 1 Minute lplnindf_m_vod Yes Buy $3.95
Keeping Your Customers Informed lplnkyci_vod Buy $11.95
Know Your Business lplnkybu_vod Buy $11.95
Live Chat Etiquette lplnlcet_vod Buy $11.95
Live Chat Tips In 1 Minute lplnlcti_m_vod Yes Buy $3.95
Make Their Day In 1 Minute lplnmtdi_m_vod Yes Buy $3.95
Managing Customer Needs lplnmcne_vod Buy $11.95
Managing Difficult Customers lplnmdcu_vod Buy $11.95
Managing Upset Customers tquemucu_vod Buy $11.95
Microsoft Teams 2021: Getting Started sonimtgs_vod Buy $11.95
Moments Of Truth In 1 Minute lplnmotr_m_vod Yes Buy $3.95
No Blame Apology In 1 Minute lplnnbap_m_vod Yes Buy $3.95
Open And Closed Questions In 1 Minute lplnocqu_m_vod Yes Buy $3.95
Operations Management: Role Of The Customer And Supplier tqueomrc_vod Buy $11.95
Outbound Calling lplnocal_vod Buy $11.95
Outbound Calling In 1 Minute lplnobca_m_vod Yes Buy $3.95
Perfecting The Customer Experience tjhcpcex_vod Buy $24.95
Permission To Ask Questions In 1 Minute lplnptaq_m_vod Yes Buy $3.95
Positive Affirmation In 1 Minute lplnpaff_m_vod Yes Buy $3.95
Positive First Impressions lplnpfim_vod Buy $11.95
Positive First Impressions In 1 Minute lplnpfim_m_vod Yes Buy $3.95
Powerful Phrases At Work In 1 Minute lplnpoph_m_vod Yes Buy $3.95
Professional Telephone Greeting In 1 Minute lplnptgr_m_vod Yes Buy $3.95
Questioning Skills lplnqski_vod Buy $11.95
Questioning Skills In 1 Minute lplnqski_m_vod Yes Buy $3.95
Remarkable Customer Service tjhcrcse_vod Buy $24.95
Retail Face To Face Sales lplnrftf_vod Buy $11.95
Service Orientation In 1 Minute lplnsori_m_vod Yes Buy $3.95
Service Requests lplnsreq_vod Buy $11.95
Stress Response (Fight, Flight, Freeze) In 1 Minute lplnsrff_m_vod Yes Buy $3.95
Taking Initiative lplntini_vod Buy $11.95
Taking Ownership In 1 Minute lplntaow_m_vod Yes Buy $3.95
Telephone Hold Standards In 1 Minute lplnthst_m_vod Yes Buy $3.95