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Business Power Skills: Customer Service

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
tquebpsc_vod
Training Time ?
10 to 14 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
5
Quiz Questions
4
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
TalentQuest
Overview

It’s important every employee in an organization recognizes they serve two types of customers, internal (employees) and external (customers). This course shows leaders how and why treating both types well is vital to the success of your company.

Illustrating the value of customer service, this course shows leaders how to deliver stellar customer service in order to increase customer retention, the main goal of developing a customer service culture. Emphasizing the relationship between success, growth, loyalty and retention, this course motivates employees to develop customer service into a core competency, regardless of their position or level in the company.

Present this course to grow your company by building a workplace culture of customer service that shows respect, value and appreciation to employees and customers.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Leaders in all departments and levels

Topics
The course presents the following topical areas:
  • Introduction
  • Why Is Customer Service Valuable?
  • Serve External Customers
  • Serve Internal Customers
  • Summary

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