Business Power Skills: Customer Service
- Product ID
- tquebpsc_vod
- Training Time ?
- 10 to 14 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 5
- Quiz Questions
- 4
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
It’s important every employee in an organization recognizes they serve two types of customers, internal (employees) and external (customers). This course shows leaders how and why treating both types well is vital to the success of your company.
Illustrating the value of customer service, this course shows leaders how to deliver stellar customer service in order to increase customer retention, the main goal of developing a customer service culture. Emphasizing the relationship between success, growth, loyalty and retention, this course motivates employees to develop customer service into a core competency, regardless of their position or level in the company.
Present this course to grow your company by building a workplace culture of customer service that shows respect, value and appreciation to employees and customers.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Leaders in all departments and levels
- Introduction
- Why Is Customer Service Valuable?
- Serve External Customers
- Serve Internal Customers
- Summary
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