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Product ID
lplncsex_vod
Training Time ?
9 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
8
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
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Overview

Customer Service Excellence

Customers are important to every business. This video training course educates customer-facing employees about attaining customer service excellence.

This training educates viewers about the connection of communication and providing good service. This video explores the benefits to the company of providing good customer service. Viewers learn about the three invisible tools to help give good service to your customers.

Use this course to help educate your customer service team about building customer service excellence.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All employees

Topics
The course presents the following topical areas:
  • Introduction
  • Importance Of Customers
  • Brand Recommendation
  • Communication And Giving Good Service
  • The 4 Levels Of Business
  • 3 Invisible Assets
  • Top Tips
  • Recap

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