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Course Format
Video on Demand  Video On Demand
Product ID
at30csgv_vod
Training Time ?
16 to 26 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
8
Quiz Questions
10
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Access Training Media
Course screen Course screen Course screen
Overview

This training video discusses the importance of the customer experience in modern times when reviews and customer interactions are posted so freely online. The only thing more damaging than one negative review is many, and this video provides the viewer with key points to ensure customer and business satisfaction.

By looking out for the customer, a business is demonstrating how they value and are looking out for that customer's experience. Especially in today's online viral times, it is important to showcase great customer experiences. This training discusses how to avoid customer arguments, how to provide excellent listening skills, as well as showing the viewer how to earn customer trust and care. Often, reviews are posted online on blogs or in video form, and this video shows the viewer how to avoid those difficult situations. By simply listening to a customer, an employee is showing an active interest in their satisfaction. First and foremost, this video proves how communication in any customer interaction is vital.

Key points are checked at the end of this training with a short quiz. Use this training video as an introductory course on how to build the perfect customer experience.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Anyone working closely with customers on a daily basis.

Topics
The course presents the following topical areas:
  • Introduction
  • Cutting Corners
  • The Invisible Customer
  • Are You With Me?
  • It's Not My Problem
  • Service Delayed
  • I'm Right, You're Wrong
  • Review

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