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Customer Service: Make It Easy!

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Course Format
Video on Demand  Video On Demand
Product ID
at30csme_vod
Training Time ?
18 to 30 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
6
Quiz Questions
12
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Access Training Media
Course screen Course screen Course screen
Overview

Poor customer service leads to customers finding another place to do business, and great customer service builds a loyal customer base. There are four keys to building great rapport with customers that, when used in combination, help ensures your customers will continue to support your business. This training course uses various customer service scenarios to explain the four concepts in action.

Viewers learn how to acknowledge customers and make them their first priority. Next the course demonstrates how to observe a customer’s demeanor and level of knowledge and adjust the customer service approach and tone to be empathetic. Next, learners see the importance of using listening skills to really hear what your customers’ concerns are and what they want. Finally, the importance of taking the right action to find a solution that will solve the customer’s problem is explained.

This video training is appropriate for all people who interact with customers, whether they are in retail, sales, or customer support. The video emphasizes how providing service that requires minimal effort from your customers keeps your customers coming back, and may even result in them spreading the word about your great service.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Anyone who interacts with customers

Topics
The course presents the following topical areas:
  • Introduction
  • Acknowledge
  • Observe
  • Listen
  • Act
  • Review

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