Customer Service - Observe The Difference In Every Customer
- Product ID
- Training Time ?
- 3 minutes
- Video Format
- High Definition
- Required Plugins
- Number of Lessons
- Quiz Questions
Customer service providers who respond appropriately to the verbal and nonverbal cues from customers often provide the best service. This video shows reps how a concept called mirroring can help them observe their customer’s needs and tailor their responses accordingly.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: Make It Easy!”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
All customer-facing employees
- Observe the Difference in Every Customer