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Customer Service - Observe The Difference In Every Customer

Preview video
Preview Video
Product ID
at30csod_vod
Training Time ?
3 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Overview

Customer service providers who respond appropriately to the verbal and nonverbal cues from customers often provide the best service. This video shows reps how a concept called mirroring can help them observe their customer’s needs and tailor their responses accordingly.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: Make It Easy!”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course
Audience

All customer-facing employees

Topics
The course presents the following topical areas:
  • Observe the Difference in Every Customer

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