Online Training | 800‑258‑3837
Back to Course List

Customer Service - Observe The Difference In Every Customer

Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Microlearning
Product ID
at30csod_vod
Training Time ?
3 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Interactive Producer
Mastery Training Content Network
Original Content Producer
Access Training Media
Overview

Customer service providers who respond appropriately to the verbal and nonverbal cues from customers often provide the best service. This video shows reps how a concept called mirroring can help them observe their customer’s needs and tailor their responses accordingly.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: Make It Easy!”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All customer-facing employees

© Mastery Technologies, Inc.