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Customer Service: Skills Required

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6 to 11 minutes
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High Definition
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Closed Captioning
Question Feedback
Wrong Answer Remediation
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Many people will not purchase a product or service if they have a less than optimal customer service experience. In fact, 70% of customers who have left companies say they would have stayed if their issue had been resolved in a single transaction. Customer service interactions often rate at the lower end of satisfaction for consumers, and this course aims to mitigate those frustrations by assisting trainees in understanding the skills required to make a great customer service representative.

The course introduces customer service, the qualities of a great customer service representative and the hiring and training best practices every customer service team should follow.

Use this course to help all customer-facing employees, particularly managerial and supervisory staff, learn to ensure your customers have an unforgettably positive experience and become returning customers.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

This course is aimed at those who work directly with customers, as well as the managers and supervisors of customer service representatives and who want to improve their customer service skills.

The course presents the following topical areas:
  • Introduction
  • Qualities Of A Good Customer Service Representative
  • Hiring And Training

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