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Answering The Telephone

Customers make a judgment about the company in the first few seconds of a telephone call. This course teaches all customer service representatives how to create a positive first impression with every customer whose call they answer.

Focused on helping employees learn how and why answering the telephone professionally is so vital to a company’s image, brand, and success, this course motivates your team to avoid the habit of processing phone calls on auto-pilot. This course clearly explains the following topics: Positive First Impressions, Opening the Call, Identifying the Caller, and The Body of the Call. This course teaches customer service representatives the skills they need to prepare for and conduct professional phone calls.

Teach this course so all employees learn the key aspects of a professional phone call and develop the skills for applying them.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

Customer service personnel throughout the company

The course presents the following topical areas:
  • Introduction
  • Positive First Impressions
  • Opening The Call
  • Identifying The Caller
  • The Body Of The Call
  • Recap

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