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Customer Service - Listen To Your Customers

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
4 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Interactive Producer
Mastery Training Content Network
Original Content Producer
Access Training Media

Listening is an underappreciated skill. This video shows you how to use active listening to help serve your customers. The video also shows how jumping to conclusions and favoring speed over comprehension can lead to escalating a customer’s frustration even further. Learn some tips on active listening to improve your service.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: Make It Easy!”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Customer service reps

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