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Customer Service - Listen To Your Customers

Preview video
Preview Video
Product ID
at30cslt_vod
Training Time ?
4 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Overview

Listening is an underappreciated skill. This video shows you how to use active listening to help serve your customers. The video also shows how jumping to conclusions and favoring speed over comprehension can lead to escalating a customer’s frustration even further. Learn some tips on active listening to improve your service.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: Make It Easy!”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course
Audience

Customer service reps

Topics
The course presents the following topical areas:
  • Listen to your Customers

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