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Product ID
lplndcty_vod
Training Time ?
10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
7
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
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Overview

Difficult Customer Types

We know what it’s like dealing with difficult people in our lives, whether personally or professionally. Fortunately, this training course provides substantive guidance in dealing with difficult customers as a representative of your company.

This course details a number of different customer types, including folks who are either angry, know-it-all, nonstop talking, and experiencing a language barrier. The course guides customer service professionals in creating an action plan to dealing with difficult customer service scenarios.

Use this course with those directly customer-facing team members to assist them in providing stellar customer service in every situation.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

This course is geared specifically toward those seeking to strengthen their customer service delivery skills.

Topics
The course presents the following topical areas:
  • Introduction
  • Angry Customers
  • Non-Stop Talking Customer
  • Know-It-All Customer
  • Customer With A Language Barrier
  • Handling Verbal Complaints
  • Recap

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