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Keeping Your Customers Informed

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Video on Demand  Video On Demand
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8 minutes
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High Definition
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Quiz Questions
Question Feedback
Wrong Answer Remediation
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Mastery Training Content Network
Original Content Producer
Learning Planet
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Keeping Your Customers Informed

Customers waiting for answers can quickly become dissatisfied, to the point they won’t return to you to do future business. However, as this course shows, with courteous, informative communication, customers do not ever have to become dissatisfied, even if they have a problem or issue.

Pointing out the value of a reasonable response time, this course guides employees through the process of acknowledging, responding to, and following up on a customer’s question, problem, or concern. By learning how to continuously update the customer with real-time information, learners discover how to turn an unhappy customer into a satisfied customer.

Use this course to help all customer service employees learn to address customers’ problems efficiently, thoroughly, and effectively to retain more loyal, long-term customers.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Customer service personnel who interact directly with customers

The course presents the following topical areas:
  • Introduction
  • Importance Of Customer Updates
  • Handling Low Hanging Fruit
  • No News Is Still News
  • Recap

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