Customer Retention

A 5% increase in customer retention can boost profits by 25% to 95%, according to a 2021 blog post from Annex Cloud. This training module discusses the importance of customer retention and working directly with the customer, attempting to address any concerns rather than just letting them leave.

It’s much more expensive to obtain new customers rather than retaining an existing customer. This course provides a practical framework to satisfactorily respond to and address a customer’s concerns in an empathetic and appropriate manner. Learn to turn a customer’s desire to leave into an opportunity for your business to do better. Specifically, the course covers what it calls customer lifetime value, handling actual customer retention calls, processes to help customer service agents, and keeping customers for longer.

Utilize this course among current and new hires to promote a culture of compassion and understanding to meet your individual customer needs.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

This course is largely aimed at professionals in the customer service industry.

• Introduction
• Customer Lifetime Value
• Handling Retention Calls
• Processes To Help
• Keeping Customers Longer
• Recap

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute