Positive First Impressions

Businesses failing to create positive first impressions are at risk of damaging their image, reputation, and brand. This course helps companies prevent that from happening by showing customer-facing employees how to make a positive first impression.

Designed for employees who interact with customers by phone or in person, this course begins by spotlighting the importance of positive first impressions. Equipped with this insight, team members then learn how to positively affect the way a customer thinks and feels about the company within the first few seconds of the interaction. From smiling and using positive language to projecting a can-do attitude, employees learn how to prompt a positive first impression from every customer they encounter, regardless of the circumstance.

Use this course to teach your team how to maintain a good attitude and positively affect customers’ impression of the company.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Organizational employees who engage with customers in phone-based or face to face interactions

• Introduction
• First Impression
• Maintaining A Positive Attitude
• Focusing On The Customer
• Positive Affirmations
• Face To Face Interactions
• Recap

• Customer Win Back Techniques
• Selling In A Virtual Environment
• Collecting Debt In 1 Minute