Operations Management: Role Of The Customer And Supplier
- Product ID
- tqueomrc_vod
- Training Time ?
- 7 to 12 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 5
- Quiz Questions
- 5
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Operations Management: Role Of The Customer And Supplier
A relationship between customers and businesses is remarkably symbiotic, and by working together, business and their customers can ensure both parties are happy. This course helps explain how to understand the customer’s needs and how to meet them.
The course starts by exploring how businesses can learn about and meet customer needs. The course continues to explain the role of the supplier, and various types of suppliers and customers. For example, the course details the different between direct to consumer and direct to business suppliers. The three most common customer types (loyalty, impulse, and bargain) are also detailed.
Utilize this course among your larger operations staff to ensure smooth business functions, consistent understanding and awareness of processes, and continuous and timely service and product delivery.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
The course is aimed at those largely situated on the front lines of operations and logistics management within their organization, regardless of size, structure, or industry.
- Introduction
- Meeting The Customer Needs
- The Role Of The Supplier
- Supplier And Customer Types
- Summary
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