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Award Winning Social Media Interactions

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
lplnawsm_vod
Training Time ?
10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
8
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
Course screen Course screen Course screen
Overview

Award Winning Social Media Interactions

A company’s reputation is often based on social media interactions. This means a company’s social media channels cannot be neglected or attended to poorly.

Focused on showing learners how to conduct timely, polite, informative, value added social media interactions, this course spotlights the six criteria for stellar social media engagement. These include time to respond, tone and brand, control and empathy, content and product knowledge, spelling, grammar, and typos, and value add. The course guides learners, with an accompanying workbook, through the creation of an action plan to apply the social media interaction principles.

Present this course to assure your company’s social media representatives conduct effective, high-quality social media engagement.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Employees who conduct interactions with stakeholders on social media

Topics
The course presents the following topical areas:
  • Introduction
  • Time To Respond
  • Tone And Brand
  • Control And Empathy
  • Content And Product Knowledge
  • Spelling, Grammar, And Typos
  • Value Add
  • Recap

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