Know Your Business

Whether you’re in a role which interacts directly with clients and customers, a supervisory/managerial position with numerous direct reports, or you’re simply interested in engaging more and taking a more proactive approach at the company, this course teaches the foundations of knowing your business.

This module covers knowing your organizational structure, understanding and being knowledgeable of product and service updates, staying abreast of current information and trends, communicating that information, and using knowledge best practice.

Knowing your business is especially helpful for employees newer to your organization, though anyone can certainly benefit from figuring out where they align within the larger framework of the organization. Present this course to your staff, particularly those who work closely with clients and customers on a regular basis, to help them appreciate the power of organizational knowledge.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

This training module is particularly aimed at people who interface with customers and want to be more in tune and aligned with the goals and purpose of the company for which they work.

• Introduction
• Know Your Organizational Structure
• Product/Service Updates
• Keeping Your Information Current
• Communicating Product And Service Information
• Using Knowledge Best Practice
• Recap

• Customer Win Back Techniques
• Selling In A Virtual Environment
• Collecting Debt In 1 Minute