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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
tjhcicty_vod
Training Time ?
22 to 26 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
5
Quiz Questions
5
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Interactive Producer
Mastery Training Content Network
Original Content Producer
The Jeff Havens Company
Overview

Customer-facing employees must be able to quickly assess their client’s motivations in order to tailor their recommendations and communication to meet their needs. This training is about identifying customers and customizing how to approach them.

Using different sales scenarios and humor, this message delivers information on four types of customers: value shoppers, relationship shoppers, independent shoppers, and “hands off” shoppers. Identifying what each one is motivated by, and how to approach them help yield more successful sales interactions. For example, relationship shoppers want more than just a product, they also want a valued business relationship.

Learn how to identify customer types and tailor your sales pitch to meet their corresponding needs with this course.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Those in sales and service roles

Topics
The course presents the following topical areas:
  • The Four Main Types Of Customers
  • Value Shoppers
  • Relationship Shoppers
  • Independent Shoppers
  • Hands-Off Shoppers

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