Award Winning Telephone Techniques Part 2

Calling a business, only to be placed on hold, or worse, in an annoying and confusing system where it’s impossible to speak to a live agent, spells trouble for your organization. Customers want prompt, courteous, and efficient service, and to be routed to the right person to engage with the business as succinctly as possible to get what they need. Part of a two-part series on astounding and award-winning telephone techniques, this course continues the conversation on how to provide exemplary service over the telephone.

This course starts by explaining how to incorporate sales activities into service calls. The course continues to demonstrate how to end a call, demonstrate a positive attitude, act professionally, and add value to the customer interaction.

Present this course among your customer service teams to encourage them to strive to be the absolute best customer service representatives and agents they can be by building and developing these techniques.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

The second in the two-part series, this course is aimed at customer service representatives and other customer-facing employees who wish to go beyond expectations and strengthen their customer service delivery even further. The course may also benefit supervisors and operational leaders.

• Introduction
• Sales Awareness
• Call Conclusion
• Overall Attitude
• Professionalism
• Added Value
• Recap

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute