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Award Winning Telephone Techniques Part 2

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Course Format
Video on Demand  Video On Demand
Product ID
lplnawt2_vod
Training Time ?
10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
7
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
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Overview

Award Winning Telephone Techniques Part 2

Calling a business, only to be placed on hold, or worse, in an annoying and confusing system where it’s impossible to speak to a live agent, spells trouble for your organization. Customers want prompt, courteous, and efficient service, and to be routed to the right person to engage with the business as succinctly as possible to get what they need. Part of a two-part series on astounding and award-winning telephone techniques, this course continues the conversation on how to provide exemplary service over the telephone.

This course starts by explaining how to incorporate sales activities into service calls. The course continues to demonstrate how to end a call, demonstrate a positive attitude, act professionally, and add value to the customer interaction.

Present this course among your customer service teams to encourage them to strive to be the absolute best customer service representatives and agents they can be by building and developing these techniques.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

The second in the two-part series, this course is aimed at customer service representatives and other customer-facing employees who wish to go beyond expectations and strengthen their customer service delivery even further. The course may also benefit supervisors and operational leaders.

Topics
The course presents the following topical areas:
  • Introduction
  • Sales Awareness
  • Call Conclusion
  • Overall Attitude
  • Professionalism
  • Added Value
  • Recap

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