Questioning Skills
- Product ID
- lplnqski_vod
- Training Time ?
- 9 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 7
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Questioning Skills
It is critical to ask the right questions off the top when engaging with customers. One negative experience is all it takes for a customer to blast your organization on social media or to spread negative sentiments via word of mouth. This course helps customer-facing employees get the information they need without making the customer feel overwhelmed.
This course covers the purpose of asking questions, various types of questions, getting answers, and conversation control.
Use this course as you train new customer service representatives and as an opportunity to assist existing agents in brushing up on their communication skills when interacting with customers.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
This course is geared toward those who work directly with customers to resolve issues and respond to questions on a regular basis.
- Introduction
- Why We Ask Questions
- Different Questioning Types
- Other Question Types
- Getting Answers
- Conversation Control
- Recap
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