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Product ID
lplnacse_vod
Training Time ?
10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
8
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
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Overview

Advanced Customer Service

Studies have shown customers will pay a premium for superior customer service. This course shows customer service professionals how to provide high quality customer service and why it’s important to do so.

With its underlying theme being the relationship between a company’s success and optimal customer service, this course illustrates the characteristics of superior customer service and how to acquire them. Upon learning the importance of customers’ needs, your team then learn how to address customers’ expectations and how to minimize the effort a customer must invest in solving their own problem.

Present this course to motivate your customer service personnel to embrace their customer service roles and positively impact each customer’s experience.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Customer service employees in all departments and levels

Topics
The course presents the following topical areas:
  • Introduction
  • Customer Needs
  • Internal Customer Service
  • Moments Of Truth
  • Customer Expectations
  • Positive Affirmations
  • Customer Effort
  • Recap

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