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Customer Service: How to Excel

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5 to 10 minutes
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High Definition
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Closed Captioning
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Wrong Answer Remediation
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The quality of a company’s customer service determines their relationship with customers. In fact, 70% of complaining customers will do business with you again if you resolve the complaint in their favor. This video training course educates viewers about ways to excel at providing customer service.

This video explores how customer habits relate to customer service. This training explains management’s role in customer service.

This video course educates viewers about excelling at customer service.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

Anyone working in customer service

The course presents the following topical areas:
  • Introduction
  • Customer Habits
  • Management’s Role In Customer Service
  • Delivering Top-Quality Customer Service

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