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Product ID
lplnmotr_m_vod
Training Time ?
1 minutes
Microlearning
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Overview

Moments Of Truth In 1 Minute

Every contact with a customer is a moment of truth and when something doesn’t go well, you define your value. This one-minute video explains five things to include in each contact to deliver great value to the customer.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course
Audience

Anyone in a customer-facing role

Topics
The course presents the following topical areas:
  • Moments Of Truth In 1 Minute

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