Managing Difficult Customers
- Product ID
- lplnmdcu_vod
- Training Time ?
- 8 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 6
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Managing Difficult Customers
Customers can be difficult for many different reasons. Your job is to try and build a relationship with every customer and help ensure positive customer interactions and outcomes. This video training course teaches viewers best practices for working with difficult customers.
This training explains the steps for dealing with difficult customers. This video explores how to defuse the anger of an upset customer. Viewers learn how to close the conversation with a difficult customer.
This video course educates viewers about how to improve their dealings with difficult customers.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Everyone in sales or customer service
- Introduction
- Customers Will Be Different
- Steps For Handling Difficult Customers
- How To Treat Upset Customers
- Closing The Conversation
- Recap
© Mastery Technologies, Inc.
