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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
lplnacus_vod
Training Time ?
10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
6
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
Course screen Course screen Course screen
Overview

Abusive Customers

Abusive customers are an unpleasant reality in many workplaces. This video training course educates customer-facing employees about safely and effectively dealing with abusive customers.

This training shows viewers examples of verbal and non-verbal abuse. This video training then explores how to appropriately respond to abusive customers.

Use this video course to educate viewers about working with abusive customers.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Everyone in a customer-facing role

Topics
The course presents the following topical areas:
  • Introduction
  • Abusive Behavior
  • Types Of Abuse
  • Avoid Being Baited
  • Response Techniques
  • Recap

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