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Customer Win Back Techniques

It is more expensive to acquire a new customer than to regain a prior customer. This video training course educates viewers about techniques to win back customers.

This training educates customer service professionals about why it is important to care about lost customers. This video explores how to regain customer trust. Viewers learn how to identify lost customers.

Loyal customers like to know your company is loyal to them. Use this course to help your team win back more lost customers.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

All customer service or sales professionals

The course presents the following topical areas:
  • Introduction
  • Why Care About Lost Customers?
  • How Win Back Programs Can Help
  • Regain Customer Trust
  • Recap

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