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Customer Service Recovery (HEARD) In 1 Minute

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Product ID
lplncsre_m_vod
Training Time ?
1 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Overview

Customer Service Recovery (HEARD) In 1 Minute

This one-minute video explains how to use the H.E.A.R.D. technique when dealing with a complaining customer.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course
Audience

Anyone in a customer-facing role

Topics
The course presents the following topical areas:
  • Customer Service Recovery (HEARD) In 1 Minute

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