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Complaint Handling

As a customer service representative, it takes skill to handle complaints and the people delivering them. Fortunately, this course provides substantive guidance in dealing with difficult customers and effectively handling complaints.

The module is packed with useful tips and information pertinent to efficiently handling complaints. The course covers what really makes a customer challenging, facts about complaints, the actual complaint process, escalation procedures, and five pitfalls to avoid.

Use this course to help facilitate your customer service staff in being the best ambassadors for the organization and improving their ability to manage difficult situations and resolve complaints.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

The course is geared specifically toward those seeking to strengthen their customer service delivery skills.

The course presents the following topical areas:
  • Introduction
  • What Makes Customers Challenging
  • Facts About Complaints
  • The Complaint Process
  • Escalation Procedures
  • 5 Pitfalls To Avoid
  • Recap

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