Customer Service: Reasons To Excel

Did you know customers are willing to spend up to 25% more for great service? In fact, a customer is four times more likely to go to your competitor if their problem was service related rather than price or product. This training focuses on a simple and straightforward discussion of customer service as the center of success for a company.

This course explains the importance of great customer service, and the role of the manager and employee in delivery of great service. For example, the manager plays the important role of overseeing the processes involved in delivering these services. The employees are the ones who provide the services on the front lines and speak with the customers. However, the entire reason for all these parts of a business is how it relies on the customers to make them excel.

Use this course to help your customer service team learn to deliver excellence in customer service and in turn develop more loyal customers.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Employees and managers in customer service

• Introduction
• The Importance Of Great Customer Service
• Customer Service From The Manager’s Perspective
• Customer Service From The Employee’s Perspective

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute