Online Training | 800‑258‑3837
Back to Course List

Coping Under Fire On The Front Line In 1 Minute

Preview video
Preview Video
Product ID
lplncuff_m_vod
Training Time ?
1 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Overview

Coping Under Fire On The Front Line In 1 Minute

Many people working on the front line in call centers, receptions or retail experience abusive or angry people. This one-minute video explains five things you can do to help those situations have a better outcome and give you some coping mechanisms.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course
Audience

Anyone working in front-line customer service or sales

Topics
The course presents the following topical areas:
  • Coping Under Fire On The Front Line In 1 Minute

© Mastery Technologies, Inc.