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Customer Service - I'm Right, You're Wrong

Preview video
Preview Video
Product ID
at30csir_vod
Training Time ?
3 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Overview

Sometimes the best thing a rep can do is give the customer the benefit of the doubt. Getting into an argument over who is right and who is wrong, only leads to frustration. Learn by example in the microlearning, as one customer service representative learns to focus on solving the customer’s problem, which leads to receiving some positive feedback.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course
Audience

Customer service representatives

Topics
The course presents the following topical areas:
  • I'm Right, You're Wrong

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