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Customer Service: Communication

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4 to 9 minutes
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High Definition
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Closed Captioning
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Far too many customers and sales are lost due to poor customer service. This course is designed to ensure all customer service personnel learn the importance of great customer service and communications skills, and how they contribute to the success and growth of the company.

This course starts by explaining to customer services reps how to develop the proper mindset for effective customer service communication. The course then guides reps in how to prepare before communicating with a customer and how to communicate during the interaction. Illustrating specific phone techniques that translate to new and increased sales, this course also gives managers tips for creating a nurturing environment for customer service employees to excel.

Use this course to teach all customer service personnel how to increase sales and retain customers, while giving customers great service.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

Employees throughout the company who engage with customers face to face, via the phone, or through online communication

The course presents the following topical areas:
  • Introduction
  • Before Answering The Phones
  • Phone Techniques
  • Tips For Managers

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