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Customer Service - Are You With Me?

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Product ID
at30csay_vod
Training Time ?
3 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Overview

It is important for customers to feel like the representative on the other end of the phone is actually listening. This video demonstrates how frustration can build when a customer service rep is not employing active listening. An example of the right way to handle the call is also included.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course
Audience

Anyone working in a customer service role

Topics
The course presents the following topical areas:
  • Are you with Me?

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