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Customer Service - Are You With Me?
- Product ID
- at30csay_vod
- Training Time ?
- 3 minutes
- Microlearning
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
Overview
It is important for customers to feel like the representative on the other end of the phone is actually listening. This video demonstrates how frustration can build when a customer service rep is not employing active listening. An example of the right way to handle the call is also included.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
Anyone working in a customer service role
Topics
The course presents the following topical areas:
- Are you with Me?
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