Perfecting The Customer Experience

Businesses that only focus their customer service training on making their customers feel special do not fully understand the effects and impact of creating ideal customer experiences in today’s business climate. This course shows employees what it means to truly engage with a customer from the moment they walk through the door to long after they’ve bought whatever the business sells. This is the foundation of a business’ success and growth today.

This course starts by introducing learners to what is involved in the entire life cycle of customer relationships. Employees learn about the human behaviors that have brought the customer experience to where it is currently. Instead of focusing on what employees need to do, this course explains the why’s and how’s for creating the ideal customer experience.

Use this course to teach customer-facing employees the four simple truths that provide a clear vision for how a business can move forward to accelerate the customer experience and drive greater sales.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Business owners and all levels of company employees whose job duties involve engaging with customers

• What Is The Customer Experience?
• The Importance Of Convenience
• Think Small To Win Big
• The Two Essential Ways To Market To Your Customers
• Providing Meaning To Your Customers
• The Four Parts Of The Perfect Experience

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute