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Perfecting The Customer Experience

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Course Format
Video on Demand  Video On Demand
Product ID
tjhcpcex_vod
Training Time ?
31 to 39 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
6
Quiz Questions
8
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
The Jeff Havens Company
Overview

Businesses that only focus their customer service training on making their customers feel special do not fully understand the effects and impact of creating ideal customer experiences in today’s business climate. This course shows employees what it means to truly engage with a customer from the moment they walk through the door to long after they’ve bought whatever the business sells. This is the foundation of a business’ success and growth today.

This course starts by introducing learners to what is involved in the entire life cycle of customer relationships. Employees learn about the human behaviors that have brought the customer experience to where it is currently. Instead of focusing on what employees need to do, this course explains the why’s and how’s for creating the ideal customer experience.

Use this course to teach customer-facing employees the four simple truths that provide a clear vision for how a business can move forward to accelerate the customer experience and drive greater sales.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Business owners and all levels of company employees whose job duties involve engaging with customers

Topics
The course presents the following topical areas:
  • What Is The Customer Experience?
  • The Importance Of Convenience
  • Think Small To Win Big
  • The Two Essential Ways To Market To Your Customers
  • Providing Meaning To Your Customers
  • The Four Parts Of The Perfect Experience

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