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Customer Service - The Invisible Customer

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Course Format
Video on Demand  Video On Demand
Microlearning
Product ID
at30csic_vod
Training Time ?
2 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Interactive Producer
Mastery Training Content Network
Original Content Producer
Access Training Media
Overview

Customer service reps who ignore their customers or become distracted while helping them, might find themselves the cause of a bad customer review. This short video shows customer service reps the difference it makes when you give a customer your full, undivided attention.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Customer service employees

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