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Customer Service - The Invisible Customer

Preview video
Preview Video
Product ID
at30csic_vod
Training Time ?
2 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Overview

Customer service reps who ignore their customers or become distracted while helping them, might find themselves the cause of a bad customer review. This short video shows customer service reps the difference it makes when you give a customer your full, undivided attention.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course
Audience

Customer service employees

Topics
The course presents the following topical areas:
  • The Invisible Customer

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