Customer Service - The Invisible Customer
- Course Format
Video On Demand
- Product ID
- Training Time ?
- 2 minutes
- Video Format
- High Definition
- Required Plugins
- Number of Lessons
- Quiz Questions
- Interactive Producer
- Mastery Training Content Network
- Original Content Producer
- Access Training Media
Customer service reps who ignore their customers or become distracted while helping them, might find themselves the cause of a bad customer review. This short video shows customer service reps the difference it makes when you give a customer your full, undivided attention.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 60 days to complete the course
Customer service employees