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Video on Demand  Video On Demand
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9 to 13 minutes
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High Definition
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Mastery Training Content Network
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Given a choice, customers prefer to do business with people they like, trust and respect. When customer-facing professionals understand how to earn customers’ affinity, trust and respect, the business flourishes.

Stressing the importance of developing good relationships with existing and potential customers, this course teaches learners the tactics for developing and sustaining successful customer rapport. Beginning with the first customer interaction, learners are shown the importance of being friendly, authentic, aware, and curious and then taught how to incorporate these traits into each customer interaction.

Present this course to ensure all employees contribute to increased sales and customer referrals by building good customer rapport.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Employees in all industries and departments from CEOs to customer service representatives

The course presents the following topical areas:
  • Introduction
  • Establishing Customer Rapport
  • Sustaining Customer Rapport
  • The Benefits Of Building Customer Rapport
  • Summary

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