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Customer Service - Service Delayed Is Service Denied
- Product ID
- at30cssd_vod
- Training Time ?
- 3 minutes
- Microlearning
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
Overview
No matter the industry, a delay in service leaves customers dissatisfied. This course shows customer service providers why it is important to think like the customer, and how to handle a situation when service must be delayed.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.“
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
Anyone in a customer-facing role
Topics
The course presents the following topical areas:
- Service Delayed is Service Denied
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