Customer Service - Service Delayed Is Service Denied
- Course Format
Video On Demand
- Product ID
- Training Time ?
- 3 minutes
- Video Format
- High Definition
- Required Plugins
- Number of Lessons
- Quiz Questions
- Interactive Producer
- Mastery Training Content Network
- Original Content Producer
- Access Training Media
No matter the industry, a delay in service leaves customers dissatisfied. This course shows customer service providers why it is important to think like the customer, and how to handle a situation when service must be delayed.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.“
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 60 days to complete the course
Anyone in a customer-facing role