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Customer Service - Service Delayed Is Service Denied

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Preview Video
Course Format
Video on Demand  Video On Demand
Microlearning
Product ID
at30cssd_vod
Training Time ?
3 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Interactive Producer
Mastery Training Content Network
Original Content Producer
Access Training Media
Overview

No matter the industry, a delay in service leaves customers dissatisfied. This course shows customer service providers why it is important to think like the customer, and how to handle a situation when service must be delayed.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.“

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Anyone in a customer-facing role

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