Difficult Conversations

Having a difficult conversation is never an ideal position to be in. However, courageous conversations help to stop certain behaviors, can clear the air, and get more commitment, trust, and respect from co-workers. This online training reviews what a courageous conversation is, methods of holding a difficult conversation, and giving and receiving feedback.

This course discusses why we hold courageous conversations. Managers learn how to formulate a difficult conversation using the DESCCO method. Learners are encouraged to practice a difficult conversation with a partner. Lastly, the course discusses the different types of feedback and how to give and receive feedback.

Some issues can stick around for too long if not addressed promptly. Although uncomfortable, difficult conversations are necessary to maintain harmony at work and even in one’s personal life. Use this course to learn how to effectively hold a difficult conversation.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Managers

• Introduction
• What Is A Courageous Conversation?
• Ways Of Holding A Difficult Conversation
• Giving And Receiving Feedback
• Recap

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management