Online Training | 800‑258‑3837
Preview video
Preview Video
Product ID
lplneint_vod
Training Time ?
10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
5
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
Course screen Course screen Course screen
Overview

Emotional Intelligence In The Workplace

Psychology Today identifies emotional intelligence (or EI) as the ability to identify and manage one’s own emotions, as well as the emotions of others. Honing this skill and being able to manage and recognize your own emotional state and that of others is important if you work with patients, clients, or customers, especially in high pressure and high stress situations.

This course walks you through the basics of emotional intelligence, including demonstrating the four abilities of EI, four factors of EI, and how to effectively and appropriately manage EI.

Use this course among any of your staff, particularly those in people-facing roles, to help them understand and improve their own emotional intelligence.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

This course is geared toward those interested in improving their emotional intelligence (EI), especially people in communication professions and those who work directly with clients in some manner.

Topics
The course presents the following topical areas:
  • Introduction
  • The Four Abilities Of Emotional Intelligence
  • The Four Factors Of Emotional Intelligence
  • How To Manage Emotional Intelligence
  • Recap

© Mastery Technologies, Inc.