Emotional Intelligence

Psychology Today identifies emotional intelligence (or EI) as the ability to identify and manage one’s own emotions, as well as the emotions of others. Honing this skill and being able to manage and recognize your own emotional state and that of others is important if you work with patients, clients, or customers, especially in high pressure and high stress situations.

This course walks you through the basics of emotional intelligence, including demonstrating the four abilities of EI, four factors of EI, and how to effectively and appropriately manage EI.

Use this course among any of your staff, particularly those in people-facing roles, to help them understand and improve their own emotional intelligence.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

This course is geared toward those interested in improving their emotional intelligence (EI), especially people in communication professions and those who work directly with clients in some manner.

• Introduction
• The Four Abilities Of Emotional Intelligence
• The Four Factors Of Emotional Intelligence
• How To Manage Emotional Intelligence
• Recap

• Improving Your Emotional Intelligence
• Proximity Bias Prevention
• Effects Of Workplace Politics