Online Training | 800‑258‑3837
Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
10 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
Course screen Course screen Course screen

Managing Difficult Trainees

All trainee groups are made up of various types of people. If the group leader does not understand, acknowledge, and effectively respond to each type of person, from the quiet type to the disrupter, the group dynamic becomes counterproductive.

In this course, trainers learn tips and techniques for how to set the ground rules, control the group, and identify the behavioral type of each member. Spotlighting each type of behavior individual group members display, from clowns and show-offs to complainers and experts, this course teaches learners how to manage the entire group dynamic while generating active engagement from all attendees.

Use this course so all your organization’s trainers know how to effectively control a training group and stay on message.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Trainers, team leaders, and managers who train workers through group training sessions

The course presents the following topical areas:
  • Introduction
  • Opening Techniques
  • Managing Techniques
  • Group’s Dynamics
  • Common Behaviors
  • Managing Difficult Trainees Plan
  • Recap

© Mastery Technologies, Inc.