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Dialogue: Now You're Talking! Dialogue Among Generations

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Course Format
Video on Demand  Video On Demand
Product ID
qmridnyt4_vod
Training Time ?
25 to 35 minutes
Language(s)
English
Video Format
Standard Definition
Required Plugins
None
Number of Lessons
7
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Quality Media Resources, Inc.
Course screen Course screen Course screen
Overview

This training video explains how to create a more respectful workplace by engaging in constructive dialogue between generations. The six principles of engaging in constructive dialogue to build understanding and trust among co-workers are explored. Listening emphatically can help improve relationships, build unity and improve productivity. Ways to deepen the understanding of one another’s thoughts, feelings and needs are illustrated in the video. Segments of the video illustrate the need to suspend judgment, speak for yourself, listen empathically, look for common ground and assumptions, and separate the discussion from decision-making.

By exploring cultural attitudes on the work team, this video sheds light on age biases that can contribute to the dissolution of group unity. It brings enlightenment to teammates unaware of their own biases. This video is engaging, and illustrates how to conduct a constructive dialogue in small groups, and how to facilitate ongoing, constructive communication to improve team performance and maximize the contributions of every individual. It is appropriate for employees in any organization, but particularly those with highly-interdependent, multi-generational teams.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All employees interested in improving their communication skills

Topics
The course presents the following topical areas:
  • Introduction
  • Rules For Dialogue
  • Dialogue or Debate?
  • Back to the Ground Rules
  • Generation Gap?
  • Bridging the Gap
  • Conclusion

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