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Course Format
Video on Demand  Video On Demand
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Training Time ?
17 to 27 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
SunShower Learning
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Diverse workplaces bring people of different backgrounds, nationalities, and races together. While this has many advantages, workers may unknowingly say or do something that offends a coworker. This online training course explains how to create better working relationships, gain more understanding, and decrease tension.

Viewers are taught 4 Gateway Skills: manage how you feel; set productive goals; assess intent cautiously; and communicate in a way that demonstrates respect. In the section on assessing intent cautiously, viewers are warned to not jump to conclusions regarding a coworker’s motive. This section illustrates how what came across as racism was in reality an honest mistake. This course suggests talking privately with a coworker to discuss concerns increases understanding and contributes to a more inclusive work environment.

Learn practical skills that can be applied in today’s diverse workplace.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

All workers in every type of work environment

The course presents the following topical areas:
  • Introduction
  • Manage How you Feel
  • Set Productive Goals
  • Assess Intent Cautiously
  • Communicate in a way that Demonstrates Respect
  • Conclusion

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