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Engage Your Team With Humor

Incorporate some humor into your employee development plans with training courses produced by The Jeff Havens Company.

Back To Work During the Pandemic

  • Conflict De-Escalation Techniques: Communicating Face Covering Policies With Customers
  • Conflict De-Escalation Techniques: Communicating Face Covering Policies With Employees And Coworkers
  • Conflict De-Escalation Techniques: Preparing Your Workplace For A Face Covering Mandate
  • Maintaining A Clean And Healthy Work Environment: Controlling The Spread Of Germs
  • Maintaining A Clean And Healthy Work Environment: Handshake Alternatives
  • Maintaining A Clean And Healthy Work Environment: Handwashing And Cleaning Protocols
  • Maintaining A Clean And Healthy Work Environment: How To Put On And Take Off PPE
  • Maintaining A Clean And Healthy Work Environment: Returning To Work Protocols And Guidelines
  • Maintaining A Clean And Healthy Work Environment: What To Do If You Test Positive For COVID-19

    • Safety

  • Building A Lasting Culture Of Safety
  • Effective Use Of Personal Protective Equipment
  • Equipment Safety Essentials
  • Creating A Safe Industrial Workplace

    • Workplace Culture

  • Identifying and Preventing Sexual Harassment
  • Creating An Incredible Company Culture
  • Bathroom And Breakroom Etiquette
  • Collaborative Space Etiquette
  • Professional Excellence
  • Leveraging The Power Of Generations
  • Interviewing Skills: Career Advancement Techniques

    • Leadership

  • Conducting Exceptional Interviews
  • Conflict Resolution
  • Difficult Conversations
  • Employee Engagement Essentials
  • Emerging Leaders
  • Superior Leadership

    • Sales & Customer Service

  • Contact Center: Beyond The Metrics
  • Contact Center: Speaking The Language
  • Customer Service
  • Identifying Customer Types
  • Remarkable Customer Service
  • Perfecting The Customer Experience
  • Financial Services Business Skills

    • Ethics

  • Ethics For Everyone: Why Be Ethical?
  • Ethics - Corporate

    • Conflict

  • Conflict De-Escalation Techniques: Active Listening
  • Conflict De-Escalation Techniques: Developing a Solution Mindset
  • Conflict De-Escalation Techniques: Recognizing and Removing Biases