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5 Elements of Effective Communication in Healthcare

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
crml5eec_vod
Training Time ?
18 to 28 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
8
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Screenshot of two doctors from the effective communication in healthcare video Screenshot of a doctor from the effective communication in healthcare video screenshot of doctor and patient from the effective communication in healthcare video
Overview

Proper communication among healthcare workers has a positive impact on the care of patients. Alternately, poor communication can result in chaos. Technology has increased the importance of communication being as clear as possible to avoid errors. This training course demonstrates the 5 elements of effective communication, and provides healthcare-specific examples.

With this online course, employees understand the impact communication has on patients and on each other. By understanding the importance of the sender, receiver, language, environment, and feedback, your employees learn how words are a lifeline in the healthcare industry.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All healthcare workers

Topics
The course presents the following topical areas:
  • Introduction
  • Elements of Communication
  • Sender: Be Expressive
  • Language: Be Accurate
  • Environment: Minimize Distractions
  • Receiver: Listen Carefully
  • Feedback: Verify and Clarify
  • Conclusion

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