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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
crmlalsk_vod
Training Time ?
23 to 33 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
7
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

Do you ever find yourself hearing, but not really listening? Does the message go in one ear and out of the other? Learn to identify and eliminate barriers to listening with this online training video on active listening.

Hearing is passive, listening is not. In order be an active listener you must do so consciously. This Video On Demand training program explains hearing opposed to listening, why it is so easy to become distracted and tips on how to eliminate identified barriers. Tips include ways to focus on the speaker, alternatives to daydreaming, putting yourself in the speakers shoes, taking note of non-verbal cues, being alert, using memory aids and engaging with the speaker.

As a result of this training program learners are capable of participating in effective two-way communication which improves one-on-one and group interactions.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Workplaces
Audience

Everyone looking to improve listening skills

Topics
The course presents the following topical areas:
  • Introduction
  • How Listening Works
  • Barriers to Listening
  • Talking
  • When Listening is Withheld
  • Active Listening
  • Conclusion

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