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Productive Communication is in Your Future

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Course Format
Video on Demand  Video On Demand
Product ID
crmlpcii_vod
Training Time ?
18 to 28 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
8
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

This training program “Productive Communication is in Your Future” is based on the book, “Leadership & the Art of Conversation” and explains the limitations of past tense conversations and how to unlock the power of future tense conversations.

The program teaches how conversations occur in the past, present or future realms as speech acts. Participants learn to recognize the hindrance resulting from lingering in the past and the benefits future conversations have on the present. First the limitations of past realm conversations is explored. Next learners are taught how to use future realm conversations to brainstorm ideas to put into action for present use. All of this is done based on five underlying principles used to manage conversation.

Participants complete training with a new outlook on conversations and their ability to effectively manage them.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Workplaces
Audience

All employees looking to further develop communication skills

Topics
The course presents the following topical areas:
  • Introduction
  • Managing Our Conversations
  • Conversational Realms
  • Past Conversations
  • Future Conversations
  • Present Conversations
  • Affirmative Listening
  • Conclusion

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