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Sales Calls: Staying Customer Focused

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19 to 29 minutes
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Standard Definition Wide
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Two people getting ready to meet a customer A man and his client talking People meeting for lunch

Sales Calls: Staying Customer Focused

Successful sales people know sales don't just happen. In addition to genuinely caring about the needs of a customer the sales process must be understood. This training program “Sales Calls: Staying Customer Focused” explains how sales success can be repeated and reproduced over and again.

A successful sales call can be broken into seven components that must be individually embraced and put together to win. The seven components include pre-call planning, developing a trusting relationship, active listening, conducting a needs analysis, present according to the customer's needs, overcoming objections, and asking for the sale.

Participants exit this training with the confidence they have learned what is needed to succeed in sales and immediately start using the newly acquired best practices.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

Sales trainees and professionals looking to develop and refresh their skills for making sales calls

The course presents the following topical areas:
  • Introduction
  • Get to Know Your Customer
  • Develop A Relationship
  • Needs Analysis
  • Listen
  • Present, Overcome Objections and Close the Sale
  • Sales Skills Re-cap

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