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Sales Calls: Staying Customer Focused

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Course Format
Video on Demand  Video On Demand
Product ID
crmlscsc_vod
Training Time ?
19 to 29 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
7
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
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Overview

Successful sales people know sales don't just happen. In addition to genuinely caring about the needs of a customer the sales process must be understood. This training program “Sales Calls: Staying Customer Focused” explains how sales success can be repeated and reproduced over and again.

A successful sales call can be broken into seven components that must be individually embraced and put together to win. The seven components include pre-call planning, developing a trusting relationship, active listening, conducting a needs analysis, present according to the customer's needs, overcoming objections, and asking for the sale.

Participants exit this training with the confidence they have learned what is needed to succeed in sales and immediately start using the newly acquired best practices.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Workplaces
Audience

Sales trainees and professionals looking to develop and refresh their skills for making sales calls

Topics
The course presents the following topical areas:
  • Introduction
  • Get to Know Your Customer
  • Develop A Relationship
  • Needs Analysis
  • Listen
  • Present, Overcome Objections and Close the Sale
  • Sales Skills Re-cap

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