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Food Handling: Customer Accidents and Liability in the Food Service Industry

This course has been discontinued and is no longer available.
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12 to 22 minutes
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Standard Definition Wide
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Creating a safe and enjoyable eating environment for your customers is more than just good business; it is the key to avoiding third-party injury or damage claims. However, accidents can happen no matter how diligent your efforts, so it is equally important to train your staff in accident investigation and customer relations to reduce your liability.

This course provides your staff with an overview of third party liability and a framework for how to handle customer accidents, illness, injury, or property damages. The guidelines in this course are combined with real restaurant industry experience in non-employee liability claims.

Use this Video On Demand training to help ensure your employees are prepared should an incident occur.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

All food service staff including management, servers, and kitchen staff.

The course presents the following topical areas:
  • Introduction
  • Employee vs. Customer Accidents
  • Liability Claims & Customer Relations
  • Customer Injuries & First Aid Services
  • Food Services Liability Claims
  • Accident Investigation
  • Conclusion

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