Discretionary Effort

The fundamental building block to effective work production and customer satisfaction is people who work well together. As this course shows, when people are motivated to exert their “discretionary effort,” they create and contribute to a collaborative and harmonious work environment.

The three modules in this course teach the different ways business owners and managers interact with their people and the effects it has on their business. Spotlighting discretionary effort as the energy employees choose to exert in service to coworkers or customers, this course shows how to get more discretionary energy, effort, and output by cultivating engaged, dedicated, and loyal employees.

Present this course so all team leaders and managers know how to create a work environment that motivates employees to exert their discretional energy and effort in all their job duties.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Organizational employees who serve in leadership and managerial roles

• Introduction
• What Discretionary Effort Is
• How To Get More Discretionary Effort
• Leadership, Vision, And Culture
• Recap

• Ownership And Accountability In 1 Minute
• Team Productivity In 1 Minute
• Taking Initiative