Negotiation Skills

Negotiation is used to resolve points of difference, bargain for goods or services, or to gain an advantage. During negotiation, it is important to keep an open mind to achieve the ideal solution for all involved parties. This training module discusses the what, why, and how of negotiation.

This module starts by defining negotiation. Next, it breaks down the stages of negotiation and how they work to reach an optimal result for all parties. Lastly, it offers tactics for negotiating informally, such as researching and bargaining.

Negotiating is an important skill for your personal and professional life. Complete this course and learn to understand why negotiation skills are critical for improving communication and outcomes of potentially difficult situations.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees

• Introduction
• What Is Negotiation?
• Stages Of Negotiation
• Preparation
• Discussion
• Clarifying Goals
• Negotiate To A Win/Win
• Agreement
• Implement Course Of Action
• Informal Negotiation
• Recap

• Respectful Workplace Communication
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails