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Effective Communication - Avoid the 6 Common Mistakes

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
crmleca6_vod
Training Time ?
19 to 25 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
8
Quiz Questions
6
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

How to Communicate Effectively

Ineffective communication is a big problem in many organizations. This online training course teaches employees how to communicate effectively by exploring the 6 most common communication mistakes, such as miscommunication and multi-tasking, and shows learners how to avoid them.

The section on avoiding miscommunication illustrates how communication is a “two-way street” between the communicator and the receiver. It works most effectively when the communicator’s message is clear, and when the receiver asks for clarification when they’re not sure about something. This course also explains why multitasking and distractions should be avoided while communicating, because they often cause the communicator to make mistakes such as sending an email to the wrong person.

Viewers learn how to pay attention, choose the best way to deliver a message, communicate assertively, and be aware of communication styles and their effect on others.

Learn how to communicate effectively by completing this online training video.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Everyone can benefit from the communication tips given in this course

Topics
The course presents the following topical areas:
  • Avoiding Miscommunication
  • Active Listening (or Reading)
  • Choosing the right approach, timing, and method for delivering your message
  • Communicating Assertively (Bad Example)
  • Communicating Assertively (Good Example)
  • Avoid Multi-Tasking and Distractions
  • Your Communication Styles Affects Others
  • Questions and Answers

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